We provide free shipping all over the world, to over 180 countries. However, there are some locations we can’t ship to. If you’re from one of those countries, we’ll get in touch with you. Our shipping partners include ePacket, EMS, and USPS. We don’t send items to P.O. boxes or APO/FPO/DPO addresses.
CUSTOMS AND FEES
We can’t be held responsible for any customs charges after your items have shipped. Because of warehouse logistics, we might have to send your ordered items in separate packages, but there won’t be any extra cost to you. By buying our products, you’re agreeing that one or more packages may be shipped to you and that you might have to pay customs fees when they arrive in your country.
Whenever possible, we will include a tracking number with your shipment so you can follow its progress. In some cases, tracking may not be available because certain transport providers do not offer this option in countries with a less developed postal service. If you would like to know if this is the case in your country, please contact us. We will get back to you with more information about available shipping options and an estimated delivery time.
As soon as we have your tracking code, we will forward it to you. Clicking the link will take you to our order tracking system. Entering your tracking number will give you the current status of your package. For more information on how to track your order, check our blog post.
The shipping carrier that we use depends on the location of the warehouse and supplier for that specific item. For our associates and suppliers in Asia, we mainly use ePacket through Hong Kong Post or China Post. When the warehouse or supplier is located in the United States, we use USPS First Class service. And when the supplier is located in Europe, we use EMS postal service from their home country.
TAXES, VAT AND OTHER EXPENSES
The customer is fully responsible for paying all taxes, VAT or other kinds of expenses related to receiving international packages. We advise checking with the relevant institutions in your country, such as customs and trade institutions, about proper procedures and costs involved with receiving shipments.
ORDER PREPARATION AND TRANSPORT TIME
Order preparation is a process that involves the verification and processing of your order, QC of the item(s) in question, packaging, sorting and sending. This process usually lasts between 2-5 work days (Monday to Friday, during business hours). After this stage is complete, you will receive an email confirming that your order has been shipped. You may also receive a tracking number (if available), which you can use to track the location of your package.
Transport time is the time needed for the shipment to reach its destination and is calculated from the moment you receive a shipping notification email. The timeline depends on the destination and transport service used. The data below provides an outline for certain regions and countries, excluding the order processing time.
- USA and Canada: 10-20 work days.
- UK and EU countries: 10-20 work days.
- Other European countries: 15-30 work days.
- Australia and New Zealand: 10-30 work days.
- Central and South America: 15-30 work days.
- Asia: 10-20 work days.
- Africa: 15-45 work days.
Max delivery time – 60 work days, excluding the order processing time.
These are only estimates drawn from our customer data and reflect the average time it took for our shipments to arrive at their destinations.
Please note that unforeseen circumstances such as natural disasters, pandemic, postal worker strikes, customs holdups, etc. may delay the arrival of your shipment, and that we have no impact on such events.
Sometimes, a shipment fails to arrive. From the moment a package enters a postal service system, Matching Bracelets is not responsible for the package and has no influence on its progress. However, because we value our customers and want to ensure the best user experience possible, we decided to offer additional support in such cases. If your shipment takes longer to arrive than the average 30 work days, contact us, and we will investigate further. If your shipment is confirmed to be lost and fails to arrive within 60 work days from the day of sending the package, we will contact you in order to settle the matter to your benefit. Fortunately, this happens rarely and everything usually goes according to plan.
In any case, we stand ready to address any issues you may encounter to ensure the absolute best customer experience. For more information concerning order placement, payment, customer service and other queries, please consult our FAQ section.